A confirmation of shipping email is always sent once your order has been dispatched together with a tracking number from the postal service used.
* To track your order via Royal Mail click HERE to be taken to their track and trace website. Make sure sure you have your tracking reference number to hand which is available on your dispatch confirmation email. Please note that Royal Mail tracking will not update until delivery has either been made or attempted.
As of 1st January 2021, please note that orders will not be delivered until duties and taxes are paid in full. All orders into the European Union will be sent without taxes and duties paid for meaning that these will need to be paid for by the customer upon entry to the destination country. The recipient will be contacted by email or text to allow for these customs to be paid for and the parcel will be released for delivery following payment. In addition all orders over £135 will be eligible for duty charges which will be determined in the country of the recipient however these will also need to be paid for by the recipient before receiving their order. If you are unsure, we would recommend checking if your delivery destination is affected by these charges prior to placing an order.
All orders placed after 21st October 2022 are eligible for our extended Christmas Returns window. Customers will have until the 8th January 2023 to return any unwanted orders placed after the 21st October 2022. Please ensure that all tags remain attached to the returning products and boxes are maintained in the condition that they are received in order to return goods. Please note that we do not accept items back without tags/bags.
RETURNS POLICY Order Cancellations:
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Urban Male Clothing, for a full refund. If your order has already shipped, you will need to return the order to us. Please read the return or exchange an item section below
To return or exchange an item:
If you are not completely satisfied with your purchase, simply return the item or items to us in their original packaging and condition* within 30 days of receipt. Please use the return address label from the feedback form on the back of your invoice and enclose the invoice together with your returned order. We will issue a full refund (excluding original and return delivery charges) on receipt, or exchange the item for a different size/colour if preferred.
Please send both the invoice and parcel to:
URBAN MALE CLOTHING LTD
Southend Arterial Road
Leigh on Sea SS9 4EN
How do I make a purchase?
What method of payment can I use?
KLARNA, APPLEPAY and PayPal Express UK: 020 7385 9934 International: 44+(0)20 7381 0281
See it, Buy It & Pay Later with Klarna. No need to wait for payday, simply select pay later at checkout.
Is my payment secure?
Urban Male Clothing Ltd takes your online security very seriously so our site uses SSL certificate providing up to 256 bit encryption which offers the highest level of encryption and security possible. This means you can be rest assured that communications between your browser and this site's web servers are private and secure. All orders are processed through our secure checkout system provided by Sage Pay. All of our customers private and personal information is kept strictly confidential.
Can I have my order delivered to a different address to my billing address?
Yes! If you live within the United Kingdom we are happy to deliver to a different shipping from billing address. we can only ship orders taken over the phone to your billing address but you must have an existing account with us. For security reasons we can only ship International orders to your billing address.
What if I have problems paying with my credit card?
Try paying with PayPal you do not need an account