A confirmation of shipping email is always sent once your order has been dispatched together with a tracking number from the postal service used.
* To track your order via Royal Mail click HERE to be taken to their track and trace website. Make sure sure you have your tracking reference number to hand which is available on your dispatch confirmation email. Please note that that Royal Mail tracking will not update until delivery has either been made or attempted.
RETURNS POLICY Order Cancellations:
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Urban Male Clothing Ltd, for a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days to Customer Care. If your order has already shipped, you will need to return the order to us. In this case, the goods should be returned to us. Please read the return or exchange an item section below.
To return or exchange an item:
If you are not completely satisfied with your purchase, simply complete the form on the back of your invoice, cut out the return address label and attach to package and return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original and return delivery charges) on receipt, or exchange the item for a different size/colour if preferred.
Please send both the invoice and parcel to:
URBAN MALE CLOTHING LTD
Airborne Close, Southend Arterial Road
Leigh on Sea
Order dispatch times:
All orders are processed and dispatched same day from Monday - Friday 8am - 11am.
We use the following carriers to deliver our orders: Royal Mail 1st class (1 - 2 working days) Royal Mail Special Delivery next working day. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Your tracking number will be emailed to you upon dispatch of your order.
ROYAL MAIL 1ST CLASS DELIVERY FREE on orders over £70, £4.50 for UK orders under £70 via Royal Mail 24 delivery. In the case of International shipping, the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be. Shipping to the EU £16.95 and worldwide from £18.99.
ROYAL MAIL International Delivery:
All International orders are shipped by Royal Mail International, please see tariffs and delivery times below:
As of 1st January 2021, please note that orders will not be delivered until duties and taxes are paid in full. All orders into the European Union will be sent without taxes and duties paid for meaning that these will need to be paid for by the customer upon entry to the destination country. The recipient will be contacted by email or text to allow for these customs to be paid for and the parcel will be released for delivery following payment. In addition all orders over £135 will be eligible for duty charges which will be determined in the country of the recipient however these will also need to be paid for by the recipient before receiving their order. If you are unsure, we would recommend checking if your delivery destination is affected by these charges prior to placing an order.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.