RETURNS POLICY Order Cancellations:
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Urban Male Clothing, for a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days to Customer Care. If your order has already shipped, you will need to return the order to us. In this case, the goods should be returned to us. Please read the return or exchange an item section below
To return or exchange an item:
If you are not completely satisfied with your purchase, simply complete the form on the back of your invoice, cut out the return address label and attach to package and return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original and return delivery charges) on receipt, or exchange the item for a different size/colour if preferred.
Please send both the invoice and parcel to:
URBAN MALE CLOTHING
Airborne Close, Southend Arterial Road
Leigh on Sea
Order dispatch times:
All orders are processed and dispatched same day from Monday - Friday 8am - 11am.
We use the following carriers to deliver our orders: DPD Next Day Service (1 - 2 working days) DHL Express next working day. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Your tracking number will be emailed to you upon dispatch of your order.
FREE NEXT DAY DELIVERY VIA DPD on orders over £60, £3.50 for UK orders under £60 via DPD next day service. In the case of International shipping, the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be. Shipping to the EU £16.95 and worldwide from £18.99.
DHL Express International Delivery:
All International orders are shipped by DHL Express International, please see tariffs and delivery times below:
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.