Delivery Information

COVID-19 DELIVERY INFO:

At present whilst we are currently operating a normal delivery service to our UK customers and we are also delivering Internationally without any impact on shipping times. We are in regular contact with our couriers and any developments will be made clear as and when they occur.

UK:

  • Royal Mail 1st class delivery £3.95 on all UK orders under £60, FREE Royal Mail 1st class delivery when you spend over £60.
  • Orders placed before 11am, will be processed and dispatched same working day.

EUROPE:

  • Royal Mail European standard delivery €20 (delivery time 3 - 5 working days)
  • Royal Mail European signed delivery €22. (delivery time 1 - 2 working days)

INTERNATIONAL:

  • Royal Mail International tracked delivery to US $24 (delivery time 1 - 2 working days)
  • Royal Mail International tracked delivery ROW $24 (delivery time 2 - 4 working days)

CHRISTMAS DELIVERY:

Our last positing day for UK Christmas delivery will be 21st December by Royal Mail 1st class signed service.

For International customers our last posting day will be 17th December by Royal Mail International signed for delivery.

RETURNS POLICY Order Cancellations:

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Urban Male Clothing, for a full refund.  Order cancellations must be made in writing, quoting your order number, within 7 days to Customer Care. If your order has already shipped, you will need to return the order to us. In this case, the goods should be returned to us. Please read the return or exchange an item section below.

Christmas returns.

Over the festive period our returns policy will be extended until 21st January 2021to enable our customers to return items bought as Christmas presents.

 

To return or exchange an item:

If you are not completely satisfied with your purchase, simply complete the form on the back of your invoice, cut out the return address label and attach to package and return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original and return delivery charges) on receipt, or exchange the item for a different size/colour if preferred.

 

Please send both the invoice and parcel to:

URBAN MALE CLOTHING
Unit 22D
Airborne Close, Southend Arterial Road
Leigh on Sea
SS9 4EN

 

Order dispatch times:

All orders are processed and dispatched same day from Monday - Friday 8am - 11am.

We use the following carriers to deliver our orders: Royal Mail 1st class (1 - 2 working days) Royal Mail Special Delivery next working day. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Your tracking number will be emailed to you upon dispatch of your order.

Shipping Rates:

ROYAL MAIL 1ST CLASS DELIVERY on orders over £60, £3.50 for UK orders under £60 via Royal Mail 1st class delivery. In the case of International shipping, the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be. Shipping to the EU £16.95 and worldwide from £18.99.

ROYAL MAIL International Delivery:

All International orders are shipped by Royal Mail International, please see tariffs and delivery times below:

  • Europe: £16.95 delivered 3 - 5 working days.
  • US & Canada: £18.99 delivered 3 - 7 working days.
  • Rest of World: £18.99 delivered 5 - 10 working days.
  • All orders are tracked and a tracking number emailed on dispatch.


Back Orders:

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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